Frequently Asked Questions

General Questions:

Communication in the chat room: Technical Issues:

General questions:

How do I select a username and password?

You can select any username, provided it contains only letters and numbers (special characters such as
-, ., $, etc. cannot be used), starts with an alphabetic character, does not exceed 25 figures, and does not personally identify you (e.g., your first and last names should not be used). Passwords must consist of 8-10 figures.


How do I register for the study?

To register for the study, click "Registration" on the menu bar of the homepage. Fill in your username, password, activation code, and e-mail address. Please read the user agreement and check the box indicating you have done so. After registering, you will receive a "welcome e-mail", that will include your chat group meeting time.


How do I complete the questionnaires?

Simply click on "Assessment" on the menu bar of the homepage after having logged in. Then use the link to the "Web-Akquasi" Monitoring System, which will automatically provide you with the questions that need to be answered. You will complete questionnaires before and after each chat session. Questionnaires can only be filled out during these times.


How do I enter the chat room?

To enter the chat room, click "Chat" on the menu bar. Then use the link "Enter Chat Room" on the webpage, which should lead you directly to the chat. Depending on your browser settings you might be asked to log in again and select a chatroom. In case the chat does not work properly, please check your browser settings; the popup-blocker should be deactivated and cookies allowed. If problems still occur, please contact the administrator via the contact form.

Communication in the chat room

Who is in the chat room?

You can see everyone in the chat room on the right hand side of the screen where their usernames are displayed. When someone enters or leaves the chat room, you will see a message indicating their arrival or departure. When they leave, their name will disappear from the list on the right.


How do I write a message?

To write a message, simply type the text into the blue field located on the lower left hand side of the screen. When you are done typing, press ENTER or click on the SEND button. Then your text will appear in the main message window after your username.


How do I address the group?

To address the whole chat group, simply type your message according to the instructions above. Your message will appear after your name.


How do I address a specific person?

To address a specific person, first type in your message, then click on the arrow (
"->") next to his or her username displayed in the user listing (the light blue field on the right hand side of the screen). Your text will be displayed in the main message window. In addition, the username of the respective person will appear along with your own username (e.g. "sender -> recipient: (...)"), indicating you addressed him or her specifically.

Please Note: These communications also will be seen by everyone in the chat. There are no hidden communications between two people.


How do I use emoticons (smileys)?

To add emoticons to your text, click on the little smiley icon in the lower right-hand corner. A window containing different options of emoticons will appear on your screen. Simply click on the icon of choice. A text code will appear in your typing field, that will be transformed into the respective icon upon being submitted. Alternatively, you can directly enter the code of the icon you wish to use (for example, type
":)" for displaying a smiling face).

Please note, that the emoticon window will stay opened until you close it manually - clicking on the smiley button will not open a second emoticon window. When other windows cover it up, you will have to bring it to the front again manually, using the task bar or minimizing the other windows.


How do I leave the chat room?

That's easy - simply close the chat window. There's no logout required. Once your window is closed or in case you have lost the connection, participants remaining in the chat room will be informed that you have left.

Technical Issues

What if my computer freezes?

If your computer screen freezes, you will have to restart your browser, or in case this is not possible, re-boot your computer. After re-starting the browser you can simply re-enter the chat.


Which system requirements do I have to meet?

Common personal computer with internet access, stable and fast enough internet connection, JAVA enabled browser allowing for cookies and pop-up windows, as well as supporting SSL-encryption.


Which browser do I need?

The X7 Chat works best with the following browsers:

  • Mozilla Firefox (all versions, recommended)
  • Microsoft Internet Explorer (version 5.0 or higher)

  • We do not recommend the following browsers, as they have not been tested (and thus any specific technical support cannot be provided):

  • Netscape Navigator
  • Opera
  • Safari

  • If you do not have these recommended browsers, you can download them using these links:

    Mozilla Firefox (recommended)
    Internet explorer


    How do I turn off the Pop-up Window Blocker?

    The X7 chat will not open unless you allow pop-up windows. In order to do so, follow the instructions below:

    • for Microsoft Internet Explorer (from Version 6.0 SP2 on):
      Go to the TOOLS menu on the top navigation bar, click Pop-up Blocker, and choose Turn OFF Pop-up Blocker. Alternatively, check the toolbars of your browser for additional pop-up blocker icons. Click on the icon and remove the mark at the pop-up blocker feature.

    • for Mozilla Firefox:
      Go to the TOOLS menu on the top navigation bar, click OPTIONS and make sure there is NO MARK in "Block pop-up windows".
    Due to the variety of different versions of the browsers, there might be minor variation in the setting panels.


    Why do I continuously receive security certificate warnings?

    In order to keep data storage and transmission safe (e.g. SSL-encryption), security certificates are needed. Basically, there are two kinds of certificates:

    • Certificates, which are provided by official companies, are preinstalled in most internet-browser packages and therefore recognized as secure.

    • Certificates provided by other institutions. They are not preinstalled and thus not automatically recognized as safe.
    We use our own certificates, that provide the highest standards of secure data transmission and storage. As they are not recognized as secure by default, security warnings keep popping up. Please ignore them and continue anyway. You do not need to be alarmed, however, we ensure our data handling is completely safe. If you do not want to receive any more warnings, you simply need to accept the certificate permanently. Most browsers allow the possibility for doing so within the security warning.

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